Fusion 2017 Wednesday

as of February 7, 2017 ~ subject to change

Wednesday, March 22, 2017 ~ Day One

7:00 - 8:00 am

Registration Opens and Continental Breakfast

8:00 - 8:05 am


8:05 - 8:35 am

Strategic Briefing:  Your Biggest Competitor is Now Your customer’s Last Great Experience ~ Hall of Ideas G

Mike Koleno, CTO, Solstice
   Mike Grimm, VP Information Technology, Sub-Zero Inc.
   Tom Hendricks, Vice President of IT, Culver Franchising System, Inc.
   Sue Peterson, VP-Information Technology, Sargento Foods

As mobile and cloud technologies have matured and disruptive technologies like conversational interfaces, connected experiences and AR/VR have emerged from the labs, organizations are radically changing how they create new and innovative customer experiences. The possibility to think outside of individual channels and devices has become limitless. Mike Koleno, CTO of Solstice will lead a thought-provoking, interactive discussion on "2 + 2 = 5. How the whole of the experience is greater than the sum of the technologies." This breakthrough session will explore how "technology crossbreeds" are raising the bar for everyone and include examples of leading next generation digital transformation strategies.

8:05 - 8:35 am

Strategic Briefing: Case Study ~ Agile Methodology Isn’t Just for Software Development ~ Hall of Ideas J

John Chancellor, Manager, Managed Services, CDW
    Jody McDonough, SVP IT Shared Services, QBE North America
    Steve Cretney, VP and CIO, Colony Brands

Agile methodology isn’t just for software development! Join your fellow IT executives for a case study about how an organization adopted an agile methodology to rapidly build new capabilities on their operations team. John Chancellor will discuss how by implementing an agile approach, CDW dramatically reduced their service development timeline and was able to more rapidly address the changing demands of their customers and their business.

8:45 - 9:15 am

Outages, Transformations, & Innovations, Oh My. ~ Hall of Ideas G

Abner Germanow, Senior Director, Strategic Marketing & Campaigns, New Relic, Inc.
  Herb Thompson, Chief Technical Officer/Deputy CIO, State of Wisconsin
  Steve Mueller, CIO, WI Dept Employee Trust Funds

Microservices, Alexa, Containers, Cloud, Mobile, IoT.. the options for innovating digital businesses and customer experiences continue to expand. However, the change management challenge for leaders to create the organizational structure, time, and funding for innovation while keeping the lights on is a constant challenge. In this session, we'll examine the ways leaders use monitoring data to accelerate innovation, manage accountability, and keep everything running smoothly.

8:45 - 9:15 am

Digital Transformation- Levering a Multi-Cloud Strategy to Deliver Positive Business Outcomes ~ Hall of Ideas J

Jeff Katzen, Director of the Cloud Practice, CenturyLink
Kerra Guffey, Executive Vice President, CIO, WPS Health Solutions
Tim Balliet, Director of Technology, Duluth Trading Co.

It’s been countless years now that the industry has been touting the benefits of Cloud computing. Believe it or not, it’s still in a stage of infancy with many companies still in the early to mid phases of their cloud journey. Today, we are now seeing many organizations mixing and matching the best-of-breed solutions and services from different cloud providers for the best possible infrastructure, services, and platforms for their business.

  • It minimizes vendor lock in
  • Improves DR and geo-presence
  • Leverages the public cloud benefits in order to move more agile applications
  • Uses private cloud for red-tape bound applications or more traditional infrastructure

However, it can be challenging to manage your solutions across different cloud environments and from different vendors. If not monitored and controlled properly, operational issues start stacking up at a rapid rate, leading to difficulty managing cost, maintaining access control and setting and enforcing IT standards across different platforms. Attend this session led by Jeff Katzen, a recognized thought leader on enterprise cloud infrastructure and hear how many organizations are tackling this problem and ensuring their multi-cloud deployment is successful and their different cloud services function smoothly and cohesively.

9:15 - 9:30 am

Networking Break

9:30 - 9:45 am

Symposium Welcome and Introductions

9:50 - 10:40 am

Keynote: The Value of the Story for Culture Change

Christie Struckman, Research Director, Gartner
   Blaise Beulier, VP - Enterprise Projects & Support, Northwestern Mutual Life
   Kari Myrland,CIO, UW Foundation

Culture is the shared and mostly implicit understanding of “how things are done around here”. Leadership wants to think they can drive culture change, but they can actually only hope to motivate employees to figure out a new way for work to get done.  Storytelling is a powerful tool for engaging the employees in the strategy, the culture needed to make the strategy possible, and the employee’s role in making that happen. In addition, CIOs find themselves as ‘educator-in-chiefs’ with their peers and their leadership team. They need to influence the business to take advantage of the transformative technology investments that almost always require the business to get work done a different way. Again, storytelling can serve as that key tool to educate and motivate the business. This session will explore the value of storytelling specific to culture change and make you want to craft your organization’s story.

10:50 - 11:40 am

Keynote: Digital Disruption and Empathy - Case Study: Change Management

Vinu Thomas, CTO, Presidio
Jayson Hahn, CTO, Starr Insurance
   Guy Ringle, SVP Director of Bank Operations, Associated Bank
   Herb Thompson, CTO/Deputy CIO, State of Wisconsin

While organizations need to transform digitally to thrive and survive, what does that mean for the employees ? How are you going to handle change management. What can be done so people are not left behind and become the casualty of this disruption. Join Vinu Thomas, CTO Presidio and the CTO of Starr Companies, a multi-national, multi-billon dollar insurance carrier, as they tell the story on how Starr Companies transformed its technology, business and teams. 


11:50 - 12:55 pm


1:00 - 1:50 pm

Keynote: "Citizen Data Scientists" How Do You Create a Culture of Analytics That Move's the Needle? #Data

Michele Bennett PhD, VP, Advanced Analytics, Avanade
   David Cagigal, CIO, State of Wisconsin
   Tim Balliet, Director of Technology, Duluth Trading Co.

The market is changing at an unprecedented pace. Your customers and your employees not only expect, but are demanding a superior Customer Experience. Rotating your business to Digital places a significant burden on your people and your systems. This interactive session will focus on several key trends and initiatives that market leaders are undertaking to break down silos and build data driven cultures.

We will explore:
• Artificial Intelligence
• The Data Estate
• Front End Analytics
• Agile Data Governance

2:00 - 2:50 pm

Keynote: Chartering the Business Technology Mission Outside the Data Center and Beyond 

Stephen Orban, Global Head of Enterprise Strategy, Amazon Web Services
Steve Cretney, VP & CIO, Colony Brands
   Gary Frings, CIO, Exact Sciences
   Kerra Guffey, EVP, CIO, WPS Health Solutions

Most “enterprise” players are trying to deliver more results, faster & better as a response to increasing demands for technology innovation, but struggle to respond with pace, scale and future flexibility.  This session will cover case studies of how successful organizations have worked with AWS to leverage the power of the cloud.  Closing of data centers seems to be "The new black!" Cloud infrastructure is expanding at a fantastic rate.  Some of us are working hard to quickly make this transition while others are much more cautious with a response.  What are the implications of moving too quickly or too slowly in response to the cloud evolution?  And, what do you see you as winning/losing approaches across your broad customer base.



2:50 - 3:10 pm

Networking Break ~ sponsored by Envision IT

3:10 - 4:00 pm

Keynote: Innovation and Changing Mindsets - How Do We Make a Case to Move Innovation From the Labs to the Enterprise?

Ted Stuckey, Head of Global Innovation Lab, QBE Insurance Group Limited
Jody McDonough, SVP of IT Shared Services, QBE North America
    Blaise Beaulier, VP – Enterprise Projects & Support, Northwestern Mutual
    Gary Frings, CIO, Exact Sciences
    Greg Pfluger, Vice President of IS, American Family Insurance

Join an in-depth case study discussion with Jody McDonough and Ted Stuckey from QBE Insurance. They will discuss how QBE is driving global business capabilities that are transforming the business and demonstrating value. The session will cover how to build an innovation environment and the resulting change from operationalization. They will explain the adventures from business “buy in” to cultural and technological impacts supportive of continuous change.

The session will provide interactive discussions and examples of global pilot projects involving such items as drones, machine learning, cognitive computing, to robotic process automation. In addition, discussion around lessons learned from implementation of these efforts into an established IT environment. This interactive discussion with the audience will ranging from how to establish and staff an innovation environment, partnering with business, changing “how we work” and whatever else might peak your interest.

Topics include:

  • Why would we create a lab?  How did it get funded for  an Innovation lab with top level business buy in.
  • Pull vs. Push - The  Innovation lab is an entry place for the businesses.  Lessons learned and trip-ups
  • What type employees profile applied, recruited and hired?  
  • Culture, structure and governance - How do roles change?
  • Innovation and inspiration. How IT partners with the  business and then move quickly to implement and demonstrate “Quick Wins” 

4:10 - 5:00 pm

Fusion 2027 -  Drafting a New Story of IT 

Mark McDonald, Managing Director, Accenture

It will be 10 years since the world really went digital via the iPhone.  Things have changed and IT will never be the same.  IT and the job it performs in the organization have changed.  What is IT's value proposition in the second decade of the digital age?  Most of the obvious jobs are being disrupted by cloud services, block chain, digital start-ups and the like.  IT needs a new story to tell and in this interactive session we will seek to start a new tale or technology and the organization. Join Mark McDonald as he leads you to mutually develop the story of the “New IT."    

See Presentation (1.7mb)


5:00 - 6:30 pm

Cocktail Reception

6:30 - 8:30 pm

Speaker / Advisory Board Dinner (Invite only)